At LYVERA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- All original tags and packaging must be intact.
- Items showing signs of wear, damage, washing, or alteration cannot be returned.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items.
- Gift cards.
- Items damaged due to misuse after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on your payment provider.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or exchange where applicable.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- Shipping charges are non-refundable unless required by law.
ions related to refunds and returns.